If you don’t see an answer to your question below, do not hesitate to contact Paper & Parcel. Please feel free to contact me via email or use the form on the contact page.

 

PROCESS

How do I order from the collection?

Do you do custom design work?

When should I order my invitations?

How many invitations should I order?

Can I order a design from your collection that I can print myself?

How many proofs are included in my order?

Can I order samples?

Will you spellcheck or proofread for me?

Can I order extra envelopes?

Is there a minimum order?

Does my order come fully assembled?

There is an error on my order. What should I do?

I need to cancel my order. What should I do?

 

CUSTOMIZATION

Can I change the font(s)?

Can I make slight alternations to a design within the collection?

Can I create a custom piece based on a design with the collection?

Can I customize the ink color(s)?

Can you suggest alternate wording?

 

PAYMENT

What type of payment options do you accept?

When is payment due?

 

INTERNATIONAL CLIENTS

Do you ship internationally?

Do you offer international sizing options?

 

PRINTING & PAPER

What is the difference between flat and letterpress printing?

What are your printing capabilities?

What is a typical timeframe for printing?

What type of paper do you use?

 

 

 

PROCESS

How do I order from the collection?

When you are ready, please contact Paper & Parcel to get started. You are welcome to email me directly at hello@paperandparcel.com or use the form on the contact page. I’ll be in touch with you as soon as possible - usually within 24 hours - with answers to your questions, a price quote, or to set up an appointment. Take a look at an outline of the collection process here.

 

Do you do custom design work?

Yes. I would love to create custom invitations, stationery, or packaging just for you! Please contact Paper & Parcel to get started. You are welcome to email me directly at hello@paperandparcel.com or use the form on the contact page. Take a look at an outline of the custom process here.

 

When should I order my invitations?

I recommend starting the process at least 2 to 8 months from your desired mailing date. More time is always better.  Remember to add time if you are sending your envelopes to a calligrapher. For weddings, I encourage you to add additional time if the majority of your guests are from out-of-town or you are having a destination wedding.

 

How many invitations should I order?

As a general rule of thumb, estimate one invitation per household – not per guest. It is also a good idea to order at least 20% extra for last minute guests and keepsakes. Reordering can be costly because it is treated as a new order with minimum requirements, so it’s better to err on the side of caution and order a bit extra.

 

Can I order a design from your collection that I can print myself?

Paper & Parcel does not sell printable versions of invitation designs. I want to ensure that you are receiving the best possible printed versions of the designs, and they only way I can do that is to print the design for you.

 

How many proofs are included in my order?

For designs within the collection, one round of revisions and a final proof are included in your order. Custom designs typically include two-three rounds of revisions and a final proof. Additional revisions after the final proof are $50 per proof.

 

Can I order samples?

Yes. I offer both flat printed and letterpress samples. Please visit Paper & Parcel’s Etsy store or contact me for more details. All samples purchases, minus shipping, are credited toward your order.

 

Will you spellcheck or proofread for me?

No. You are responsible for all spelling, grammar, wording and punctuation. I highly recommend at least one other person besides you review the proof. Once you have approved the final proof, no further changes are allowed after that point without an additional fee, and Paper & Parcel is not responsible for any misspellings or incorrect information.

 

Can I order extra envelopes?

Yes, although you probably don't need to. Paper & Parcel provides approximately 10% extra envelopes with your  order. If you feel that you will need more than that, please contact me. An additional cost will apply.

 

Is there a minimum order?

Minimum orders depend upon printing technique. Typically for wedding invitations and baby announcement  designs, a minimum order of 25 is required for flat printing and a minimum of 50 is required for letterpress. However, some designs do not have a minimum requirement. Please contact me if your interested in a small quantity.

 

Does my order come fully assembled?

Yes, your order will arrive fully assembled -- unless you ask me not to. Usually, I do not insert the RSVP sets into the main mailing envelopes so that you can easily apply postage.

 

There is an error on my order. What should I do?

Please contact me immediately if there is an error on your order. If an error is made on Paper & Parcel’s part, I am happy to quickly fix it. However, by approving your final proof you accept responsibility for the information and layout as shown. If you discover an error after the final proof’s approval and it has gone to print, you will be charged to reprint them.

 

I need to cancel my order. What should I do?

If you need to cancel your order, please contact me in writing as soon as possible. Refunds are made based on work completed through the date of cancellation. Orders are nonrefundable once they have been sent to print.

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CUSTOMIZATION

Can I change the font(s)?

Because each design has been typeset with a particular font in mind, I do not offer alternative font choices. However, I am happy to work with you to ensure that the font is exactly what you envision. I have an extensive collection of fonts that I can recommend alternative choices for the design.

 

Can I make slight alterations to a design within the collection?

I am happy to provide slight alterations to help personalize the design for no additional charge. If, however, the requested changes differ greatly from the original design or requires customized artwork, additional fees will apply.

 

Can I create a custom piece based on a design with the collection?

Absolutely! I love customizing collection designs to fit your needs. Please contact me with your ideas and for more details.

 

Can I customize the ink color(s)?

Yes! You can customize your invitations with your choice of color(s) from our ink selection. If you do not see the color you would like, I can customize a color just for you. Please send me a swatch, CMYK value, or number from the Pantone Uncoated Formula Guide of your desired color, and we’ll match it as close as possible. Custom color(s) are free for flat invitations and $65 per ink for letterpress invitations.

 

Can you suggest alternate wording?

Absolutely! Please do not hesitate to contact me, and I will be happy to help.

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PAYMENT

What type of payment options do you accept?

Paper & Parcel accepts payment via Paypal only. It’s fast, easy and all major credit cards worldwide are accepted. No account is required.  Purchases with e-check will not be shipped until payment has cleared. I do not accept personal checks.

 

When is payment due?

An initial payment of 50% of the overall total – less sample purchase(s) – is due through a Paypal invoice, which I will send to you. After you have approved the final proof, the remaining 50% will be due before printing occurs.

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INTERNATIONAL CLIENTS

Do you ship internationally?

Yes! I love to work with clients from around the world, and I am happy to ship to your destination. Most international orders are shipped via USPS Express Mail. Shipping fees and delivery time varies per country. Please contact me for more details about international shipping prices.

 

Do you offer international sizing options?

Yes. Paper & Parcel's paper and envelope dimensions are based on US standards, but I will work with you to make sure that your invitations and stationery meet the postal requirements of your country.

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PRINTING & PAPER

What is the difference between flat and letterpress printing?

Flat printing, also sometimes referred to as digital or offset printing, is a printing process where the ink lies flat on the paper. Letterpress is one of the oldest printing techniques and is a process where the ink is pressed one at a time into the paper giving it a bit of a texture.

 

What are your printing capabilities?

Paper & Parcel offers a wide range of printing capabilities to fit your budget including flat, letterpress, engraving, thermography, embossing, lithography, laser cutting and etching, die-cutting, and foil stamping.

 

What is a typical timeframe for printing?

The length of the printing process depends on the printing technique. I’ve included estimated process times for the most popular printing techniques, flat and letterpress, below. Please contact me directly with questions about process times for my other printing capacities.

 

 FLAT PRINTING PROCESS TIME

 1-4 weeks. Design time typically takes 1-2 weeks, and after a final proof has  been approved production time is 1-2 weeks. Rush orders can be  accommodated at an additional cost.

 

 LETTERPRESS  PROCESS TIME

 4-8 weeks. Design time typically takes 1-2 weeks and after a final proof has been approved production time is  4-6 weeks. Rush orders can be accommodated at  an additional cost.

 

What type of paper do you use?

For wedding invitations, I use a cotton paper because of its luxurious feel and look. Flat printed invitations are printed on a 118 lb paper, and letterpress invitations are printed on either a 110 lb or 220 lb. If you have any questions about paper, have a specific paper you would like to use, or would like to order paper samples, please contact me.

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